Shipping & Returns
Shipping Policy
Welcome to mypet-memories.com, your go-to online store for custom-designed pet mementos. We offer a wide range of products, including pet headstones, crystal mementos, portable accessories, and simulation engravings, all designed to cherish the memory of your beloved pet.
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1. Order Processing Time
· Personalized orders are processed within 5-7 business days after you approve the design in the confirmation email, All other orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
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· Please specifically check the order processing time in the Additional Info sections for each Pre-order product.
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2. Shipping Rates & Delivery Estimates
· Shipping charges for your order will be calculated and displayed at checkout. Price rate by weight. Offer free shipping when the order amount is over $179.
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Delivery to the United States
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International Standard Shipping - 7-12 Business Days - Price rate by weight
Delivery to Rest of the world
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International Standard Shipping - 5-15 Business Days - Price rate by product group
· If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
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​3. Shipment Confirmation & Order Tracking
· You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-72 hours.
Return & Exchange Policy
At mypet-memories.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy to ensure you can shop with confidence.
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Returns
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1. Eligibility for Returns
· To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
· Custom-designed items that have been personalized are not eligible for returns unless they arrive damaged or defective.
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2. Return Process
· Please contact us at info@mypetmemories.com within 7 days of receiving your item to initiate a return. Include your order number, a description of the issue, and photos if applicable.
· Once your return request is approved, we will provide you with a return address and instructions.
· You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
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1. Eligibility for Refunds
· Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
· If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 6 Business days.
2. Non-Refundable Items
· Custom-designed items that are personalized.
· Items not in their original condition, damaged, or missing parts for reasons not due to our error.