At MyPet-Memories, we understand the deep bond between you and your pet. Our mission is to help you commemorate their life with a beautiful and enduring tribute. 

Returns

1. Eligibility for Returns 

· To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

· Custom-designed items that have been personalized are not eligible for returns unless they arrive damaged or defective.

2. Return Process

· Please contact us at info@mypetmemories.com within 7 days of receiving your item to initiate a return. Include your order number, a description of the issue, and photos if applicable.

· Once your return request is approved, we will provide you with a return address and instructions.

· You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Refunds

1. Eligibility for Refunds

· Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

· If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 6 Business days.

2. Non-Refundable Items

· Custom-designed items that are personalized.

· Items not in their original condition, damaged, or missing parts for reasons not due to our error.

· Items returned more than 30 days after delivery.

1. Order Processing Time

· Personalized orders are processed within 5-7 business days after you approve the design in the confirmation email, All other orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

· Please specifically check the order processing time in the Additional Info sections for each Pre-order product

2. Shipping Rates & Delivery Estimates

· Shipping charges for your order will be calculated and displayed at checkout. Price rate by weight. Offer free shipping when the order amount is over $179.

Delivery to the United States

• International Standard Shipping - 7-12 Business Days - Price rate by weight

Delivery to Rest of the world

• International Standard Shipping - 5-15 Business Days - Price rate by product group

· If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

​3. Shipment Confirmation & Order Tracking

· You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-72 hours.